Submitted: The Two Sides Team March 14, 2013
Two Sides today announced the next stage of its nationwide initiative to urge major U.S. banks, utilities and telecommunication companies to end the use of misleading marketing claims about the sustainability of print and paper. Phase Two will include a second round of communication intended to initiate productive discussion with senior management in the target industries, reminding them of their responsibility to adhere to best practices for environmental marketing as outlined in the U.S. Federal Trade Commissions recently revised Green Guides.
Last year, Two Sides contacted senior bank, utility and telecom executives, encouraging them to follow the yet-to-be-released FTC Green Guides, which say that environmental marketing claims should not exaggerate environmental impacts and must be substantiated. While some responded positively, many of the nations top banks, utilities and telecoms continue to tell their customers that switching to online billing and communication is better for the environment than print and paper with no verifiable or credible supporting evidence. With the release of the updated Green Guides in October 2012, the FTC made it official that that unqualified environmental language would be viewed as deceptive marketing, strengthening the Two Sides call for change.
Two Sides has no desire to cause unnecessary negative publicity for these companies or to undermine their cost-saving and efficiency reasons for driving customers towards e-billing, but claims that print and paper are environmentally unfriendly need to stop, says Two Sides President Phil Riebel. Rather than call these respected companies out publicly with greenwashing complaints, wed much prefer to amicably work with them behind the scenes to help develop messaging that meets the Green Guides standards for environmental marketing, he says. However, were prepared to use the strongest means necessary to put an end to the use of unsupported environmental claims that are potentially damaging to the paper, printing and mailing sectors which support millions of U.S. jobs.
Two Sides conducted a similar campaign to get companies in the United Kingdom to drop or revise unsupported environmental claims about printed media with great success. More than 80 percent of the U.K. companies approachedincluding well-known names like British Telecom, Barclaycard, Vodafone and EON Energyworked with Two Sides to eliminate misleading or factually incorrect environmental claims about the use of print and paper.
The direct impact of electronic products and services replacing paper is far from negligible, and the trade-offs between the two depends on how often we use the different technologies and how we dispose of the products. Both electronic and print media are important, and both have environmental impacts that must be taken into consideration. Electronic communication has a significant and growing carbon footprint due to the energy requirements of a vast worldwide network of servers necessary to store information for immediate access. Electronic communication also relies on significant amounts of fossil-fuel energy and non-renewable raw materials for processing and manufacturing. With electronic waste becoming the fastest growing waste stream in the world and related environmental and health concerns escalating rapidly in many countries, promoting going paperless as the best environmental choice is unfounded.
Its also important to note that equating electronic billing and statements with going paperless is misleading. When traditional bills and statements are converted to electronic communication, much of that paper is replaced by home or office printing by those who prefer or require a permanent hard copy. Furthermore, a recent study by NACHA, the Electronic Payments Association, showed that up to 40 percent of consumers receive both electronic and paper statements.
Some of the major U.S. companies in the financial, telecom and utility sectors are to be commended for implementing sustainability initiatives that focus on true performance measurement and factual environmental claims, but others are lagging behind in terms of credible messaging, Riebel says. Two Sides is committed to help change this, and our experience to date shows that weve been successful in finding mutually acceptable solutions.