Paper or Digital? Consumer Choice is Being Removed by Corporations

Submitted: The Two Sides Team July 7, 2017

Two Sides releases new Fact Sheet outlining why paper-based communications should remain the default choice

In an effort to reduce costs, a growing number of companies are switching customers from paper to electronic communications — without their consent. This move to make digital communications the “default” is frustrating many in the United States and Canada who want to retain a choice in how they receive information. Millions of North Americans choose not to go online or still lack Internet access, including many seniors and people living in rural areas. In addition, a majority prefer paper over digital for many of the reasons outlined in this new Fact Sheet.